Making the Most of Service Work with Inspect Point’s Work Order Module

Inspections are just one aspect of your fire protection business. And they’re only the first step in the potentially lengthy process of following a deficiency from identification to resolution. Keeping track of seemingly countless deficiencies and making sure they’re addressed in a timely manner can be a challenge with manual or disjointed processes.

If your inspection and service departments are disconnected, you risk deficiencies falling through the cracks, leaving your customers open to risk and resulting in lost revenue for your business. If you have a drawn out proposal process, you might lose out on business to a competitor. If you have inefficient scheduling processes, you risk missed appointments, overloaded technicians, and frustrated customers. There’s a better way to keep processes on track, improve and increase service work volumes, and ensure your customers stay compliant.

Connect Inspections & Service

Once your inspection team has identified a deficiency, you want to capture that service for your business. If you’re operating efficiently, you can convert one dollar in inspection revenue to up to four dollars in service revenue. So, how can your business be the customer’s top choice to fix a deficiency? They chose your business for the inspection, which means you already have a leg up on the competition. Getting a professional, well-organized proposal out the door quickly is essential to success.

Inspect Point links deficiencies from inspection to proposal to work order to ensure nothing falls through the cracks along the way. With just one click, convert an inspection report to a proposal, and a proposal to a work order. Plus, service technicians will have instant access to key building information, previous inspection reports, and deficiency photos and details. Inspect Point’s work order module seamlessly connects your inspection and service teams within a single platform, guaranteeing compliance for your customers and helping you maximize service revenue.

If you’re operating efficiently, you can convert one dollar of inspection revenue to up to four dollars of service revenue.

Simplify Scheduling

Inspect Point’s platform includes robust scheduling tools for inspections and service visits alike, making it easy to build efficient routes, decrease technician drive time, and get real-time status updates.

• Get an overview of all jobs with the Dynamic Calendar. Customizable filters drill down into exactly what office staff need to see, from jobs assigned to a specific technician to visits waiting to be reviewed or needing to be invoiced.
• Get an alternative, map-based view of the schedule with the Schedule and Dispatch Board to build out optimized technician routes.
• Receive automatic alerts if your tech is double booked or off.
• Enable scheduling from the field so technicians can create work orders as needed.

Not only can you use Inspect Point to schedule service work in advance, but you can also utilize our scheduling tools for emergency service visits. Both the Calendar and Dispatch Board provide instant insight so staff can quickly determine who should be sent to an emergency visit based on their location and workload.

Improved scheduling simplifies work for office staff and technicians–while keeping things easy and consistent for your customers.

Boost Profitability

Service work has the potential to drive greater revenue for your fire protection business. First, your business needs to land service jobs, then you have to manage every aspect of service work effectively.

Save time on time-tracking and ensure accurate pricing for services and materials every time:

• Simplify time tracking processes for technicians and improve real-time office staff visibility into time entries.
  • Accurately track and bill for labor with Inspect Point’s time tracking functionality.
• Quickly add your pricebook with a .CSV file import or QuickBooks sync.
  • Use the pricebook to ensure accuracy in cost, price, and materials management.

Integrate & Professionalize

Inspect Point supports your business from inspection to collection. That’s why we integrate with other platforms your business uses to ensure you can make the most of your inspections and service work. Integrations, including our open API, mean Inspect Point fits seamlessly in your tech stack, reducing manual entry, automating workflows, and improving data visibility.

Once service work is completed, you can upload detailed service reports, invoices, or other customer communication to the Customer Portal with just one click. Customers notice and appreciate when you clearly communicate throughout the entire process and provide them everything they need to stay compliant.

Inspect Point helps you build trust and lasting relationships with your customers through constant professionalism–from communication to quick turnaround on proposals to professionally branded documents.