Fire Protection Software: Support for Every Stakeholder

We’re well into the digital age. Yet, far too many fire and life safety companies still rely on pen and paper. While these manual processes may have worked in the past, the complexity of modern markets and customers require something different.

Fire protection software helps businesses streamline workflows, complete inspections and reports, and improve customer satisfaction. How? By providing support for every stakeholder in your business, the right software solution simplifies processes for all your employees and improves internal business reporting—all while helping you better protect your customers.

Support in the Office

Office staff are constantly juggling competing priorities—from customer communications to scheduling and dispatching to record management. How does fire protection software support office users with critical tools to simplify their workflows and help them get more done?

Efficient Scheduling

Often, your customers’ first interaction with your business is the scheduling process. Providing your office staff with tools to effectively manage the schedule, ensure technician availability, and track real-time status is essential. Fire protection software that provides clear, efficient scheduling makes the process easier for office users. Give your staff the ability to easily set up recurring inspections and ensure your customers never miss an inspection required for compliance.

Inspect Point’s dynamic calendar and map provide multiple views for the back office, allowing better decision making, especially when it comes to emergency dispatching. Office staff can easily see where technicians are, check the status of a job, and communicate schedule changes in real time.

Proposals, Invoices, & Payments

Creating documents, getting customer approval, and gathering payment take a lot of office hours. Software can make these processes simpler, saving time and freeing up resources for other key business activities. Generating service proposals and work orders directly from inspection reports saves time manually creating these documents. Similarly, easy invoice generation and online payment collection, especially when your fire protection software is connected with your accounting solution, can save countless hours calling, emailing, and following up.

By providing support for every stakeholder in your business, the right software solution simplifies processes for all your employees and improves internal business reporting—all while helping you better protect your customers.

Inspect Point enables your team to create proposals, work orders, and invoices in just one click. Get paid faster with online card or ACH payments—all within a single platform. Plus, Inspect Point integrates directly with accounting software solutions, including QuickBooks Desktop and QuickBooks Online.

Support in the Field

Inspection and service technicians are the backbone of your business. In the field, they’re interacting directly with customers and are responsible for protecting your customers’ lives and property. How does fire protection software help your techs efficiently complete fire and life safety inspections, maintain compliance, and drive growth for your business?

Streamline Inspections

An in-the-field inspection app makes the process of accurately and efficiently completing a compliant inspection that much easier. Code-based question sets, easy deficiency capture, and instant inspection reports help techs get the job done better and faster.

Inspect Point’s best-in-class inspection features help streamline the process even more. From quick and bulk inspect to extinguisher swap or switch to real-time fire pump curve analysis, technicians can do more with the mobile app than ever before, better servicing customers and ensuring accuracy at every step.

Resolve Deficiencies

A unified software platform for your whole company allows you to seamlessly connect your inspection and service departments. Within Inspect Point, once a deficiency is identified and a proposal approved, a work order can be created and sent to the service team—all without any additional manual work carrying information from one platform to the next.

Support for Customers

Customer satisfaction is essential to the success of your fire protection company. A comprehensive software solution can help you better address the needs of your customers and improve their experience through easy access to critical documents, automated reminders, and consistent communication.

Simplified Communication

Clear and consistent communication is central to customer satisfaction. Phone calls and emails can take a lot of time for you and your customers, and delayed responses can prevent critical work from getting done.

Inspect Point’s Customer Portal aggregates all the key information your customers need. Give them instant access to the upcoming visit schedule, inspection reports, proposals, and invoices. Plus, you can automate reminders on open proposals and invoices to save time at the office.

A Solution for Your Business

Making the switch to software can be daunting. However, the right solution addresses the needs of every stakeholder, helping you protect your customers and grow your business. Inspect Point fits into your existing workflows to streamline scheduling, inspections, proposals, service work, invoicing, and more. There’s no need to reinvent the wheel—simply see how fire protection software can make your team more efficient and effective.